QT-SUL-10-473
*SAP CRM On-Prem Functional Lead*
*Experience Range:* 9+ Yrs
*Location:* Remote
*Shift Timings:* 3 PM - 12 AM IST
*Type of Project:* New Implementation
*Start Date:* Immediate to 1 Week
*Job Summary:*
We are looking for an experienced SAP CRM Functional Lead with strong expertise in SAP CRM 7.0 on -premises, particularly in the Service module. The candidate should have a good understanding of business processes, functional configuration, and implementation activities within SAP CRM.
*Key Responsibilities:*
• Lead functional activities for SAP CRM 7.0 On-Premise implementation projects.
• Gather and analyze business requirements related to the SAP CRM Service module.
• Configure and customize SAP CRM functionalities to meet business requirements.
• Prepare functional specifications and coordinate with technical consultants for required developments.
• Work with business stakeholders to understand service processes and recommend suitable SAP CRM solutions.
• Support functional testing, integration testing, defect resolution, and user acceptance testing (UAT).
• Provide functional guidance to the project team and support end-to-end implementation activities.
• Assist with issue resolution and ensure successful delivery of project milestones.
*Required Skills and Experience:*
• Strong experience in SAP CRM 7.0 On-Premise.
• Hands-on functional experience in the SAP CRM Service module.
• Experience in SAP CRM functional configuration and implementation.
• Good understanding of service-related business processes and SAP CRM functionalities.
• Ability to gather requirements, prepare functional specifications, and coordinate with technical teams.
• Candidates with SAP C4C experience will also be considered, provided they have previous hands-on experience with SAP CRM On-Premise and can quickly transition back to it.
• Strong analytical, communication, and stakeholder management skills.
• Ability to independently handle functional requirements and lead project activities.
