QT-SNB-10-384
Zoom Contact Center Specialist
Required Skills
3+ years of contact center development experience.
At least 1 year supporting a live production contact center platform.
Hands-on experience with Zoom Contact Center, including:
Flow Designer
Queues
Skills-based routing
Agent profiles
Working proficiency in JavaScript, Python, or Ruby.
Integration/iPaaS development experience with Workato or a comparable platform.
Good knowledge of:
REST APIs
JSON
Webhooks
API/integration troubleshooting
Experience with digital/asynchronous contact center channels, such as:
Work items
Email
Ticketing
Chat
Basic SQL, including queries, joins, aggregations, and date filtering.
Proven experience supporting production systems while continuing development/enhancement work.
