JOB ID:QT-MA-09-745
We are looking for an experienced Accounting Application Tech Support Specialist with strong L1/L2 troubleshooting skills across Windows and MacOS, excellent English communication, and hands-on voice support experience in a BPO/KPO or technical support environment. The ideal candidate should have prior experience supporting accounting/financial applications and a good understanding of the Finance/Accounting domain. The role involves troubleshooting application, installation/uninstallation, OS, and accounting-related issues; identifying and analyzing Windows/Mac logs; resolving user-reported technical issues; maintaining escalation logs and training documentation; coordinating with cross-functional/development teams for complex issues; and ensuring timely follow-up until resolution. Candidates should be comfortable handling US-based users through voice support and working US EST hours from 6:30 PM to 3:30 AM IST.
