JOB ID:QT-SUL-08-426
Job Summary
We are looking for an experienced ServiceNow Platform & Access Management Administrator to manage day-to-day ServiceNow platform administration, user access governance, platform operations, security compliance, and production support.
The ideal candidate will have strong hands-on experience with ServiceNow Administration, User & Role Management, ACLs, RBAC, Access Governance, Platform Operations, and Instance Management in an enterprise-scale environment.
Key Responsibilities
ServiceNow Platform Administration
- Manage day-to-day ServiceNow platform administration and configuration.
- Configure and maintain users, groups, roles, ACLs, and delegated administration.
- Manage system properties, update sets, plugins, scheduled jobs, and platform configurations.
- Support ServiceNow upgrades, patches, and maintenance activities.
- Administer Service Catalog and related platform components.
Access Management & Governance
- Manage user provisioning, de-provisioning, and access requests.
- Configure and maintain role-based access controls (RBAC).
- Perform periodic role and access reviews.
- Conduct access certification and support audit requirements.
- Ensure Segregation of Duties (SoD) and security governance requirements are followed.
- Coordinate with IAM and security teams for access-related activities.
Platform Operations
- Monitor ServiceNow platform health, availability, and performance.
- Support Incident, Problem, and Change Management processes.
- Troubleshoot platform issues and coordinate resolution with relevant teams.
- Support platform integrations and MID Server administration.
- Coordinate planned maintenance and operational activities.
Governance & Compliance
- Support SOX, internal audits, security assessments, and compliance reviews.
- Maintain operational documentation, SOPs, and platform procedures.
- Identify security and compliance gaps and support remediation activities.
- Ensure platform administration follows enterprise security and governance standards.
Stakeholder Management
- Collaborate with business users, developers, architects, infrastructure, IAM, and security teams.
- Support user onboarding and access requests.
- Provide technical support and guidance for ServiceNow platform-related issues.
Mandatory Skills
ServiceNow
- ServiceNow Administration
- User & Role Management
- ACL Configuration
- Update Sets
- Scheduled Jobs
- Instance Management
- Service Catalog Administration
- Basic understanding of Flow Designer
Operations
- Incident Management
- Change Management
- Problem Management
- Platform Monitoring
- Access Governance
Security
- RBAC
- Segregation of Duties (SoD)
- Identity Management Concepts
- Audit & Compliance
Preferred Skills
- ServiceNow ITSM
- ITOM Foundation
- IntegrationHub
- MID Server Administration
- LDAP / Azure AD Integration
- SSO / MFA Configuration
Certifications
Mandatory:
- ServiceNow Certified System Administrator (CSA)
Preferred:
- CIS – ITSM
- ITIL Foundation
Candidate Profile
The ideal candidate should have strong hands-on ServiceNow Administration and Access Management experience, with the ability to independently manage platform operations, troubleshoot production issues, support audits, and implement secure access governance within an enterprise ServiceNow environment.
