ServiceNow ITOM Developer
Experience: 5–8 Years
Job Summary
We are looking for an experienced ServiceNow ITOM Developer with strong expertise in implementing and supporting enterprise IT Operations Management (ITOM) solutions. The ideal candidate should have hands-on experience with Discovery, Service Mapping, Event Management, CMDB, and Health Log Analytics (HLA) along with strong integration and automation capabilities. Experience with Now Assist, Agentic AI, RPA, and AIOps will be an added advantage.
The candidate will collaborate with architects, infrastructure teams, and business stakeholders to deliver scalable, automated, and high-quality ServiceNow ITOM solutions.
Key Responsibilities
- Design, develop, configure, and maintain ServiceNow ITOM applications.
- Implement and enhance Discovery, Service Mapping, Event Management, and CMDB solutions.
- Configure and maintain Service Graph Connectors and custom CMDB integrations.
- Develop Event Management rules, alert correlation, event processing, and Health Log Analytics (HLA).
- Build integrations using REST APIs, SOAP Web Services, Integration Hub, and MID Servers.
- Configure and optimize Discovery schedules, patterns, probes, and sensors.
- Implement automation using Flow Designer, Integration Hub, Now Assist, Agentic AI, and RPA capabilities.
- Ensure CMDB data quality, governance, and compliance with CSDM 4.0/5.0 standards.
- Troubleshoot ITOM-related issues and optimize platform performance.
- Participate in Agile ceremonies including sprint planning, reviews, and retrospectives.
- Prepare technical documentation and provide knowledge transfer to support teams.
- Collaborate with cross-functional teams to deliver scalable enterprise solutions.
Mandatory Skills
- ServiceNow ITOM
- Discovery
- Service Mapping
- Event Management
- Configuration Management Database (CMDB)
- Health Log Analytics (HLA)
- JavaScript
- Flow Designer
- Integration Hub
- REST APIs
- SOAP Web Services
- MID Server
- Service Graph Connectors
- CMDB Integrations
- CSDM 4.0 / CSDM 5.0
- Agile / Scrum
Preferred Skills
- Now Assist
- Agentic AI
- Robotic Process Automation (RPA)
- AIOps
- Predictive Intelligence
- Performance Analytics
- ServiceNow Platform Administration
- ITSM Integration
- ITOM Visibility
- Cloud Discovery
- Azure / AWS Discovery
- Scripting & Automation
Required Certifications
- Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- One of the following:
- Certified Implementation Specialist – Discovery
- Certified Implementation Specialist – Service Mapping
- Certified Implementation Specialist – Event Management
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5–8 years of ServiceNow development experience with at least 3 years in ITOM.
- Strong understanding of enterprise infrastructure, networking, cloud environments, and IT operations.
- Excellent analytical, troubleshooting, and communication skills.
- Experience working in Agile development environments.
